At www.thelaundrypeople.in, accessible from www.thelaundrypeople.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.thelaundrypeople.in and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.thelaundrypeople.in. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

www.thelaundrypeople.in follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, www.thelaundrypeople.in uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.thelaundrypeople.in.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.thelaundrypeople.in, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that www.thelaundrypeople.in has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

www.thelaundrypeople.in‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.thelaundrypeople.in does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Refund Policy

• Ensure to take invoice after pick up
• Invoice needs to be presented at the time of delivery of processed articles.
• If invoice is lost or could not be produced at the time of delivery, the delivery of processed article shall be made to the owner only after verifying his/her credential.
• Express/Urgent delivery of articles would be charged 50% extra over the regular tariff.
• Customers are requested to examine the articles at the time of delivery, we would not be held responsible for any damages that are found after delivery of processed articles
• If not satisfied with the quality of any service offered, customers should get in touch with the customer support at +91 7302283838 within 24 hours for resolution
• We are not responsible for fastness, colour bleed, colour running, shrinkage, damages to embellishments or embroidery work on the articles during processing
• At The Laundry People we would be putting in our best efforts to remove any stains or unwanted marks on the clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.
• We follow a “No Claim” policy. All articles are accepted at customers’ risk. We shall not be held responsible for damage to articles that cannot withstand the normal cleaning or dry cleaning process. We shall not be held responsible for articles that are damaged due to the ageing process of inferior quality of clothes.
• We shall not be held responsible for any ornaments or jewellery fittings on your clothes getting damaged during the processing.
• We shall not be held responsible for shrinkage, damage, cuts, holes, scratches, stains etc. becoming apparent during the wash process due to defective manufacturing, adulteration, deterioration, wear & tear, and exposure to environment.
• We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.
• We would not take any responsibility for the clothes of the customer beyond 3 (three)weeks of the scheduled delivery date.
• We accept no liability for any loss or damage to clothes arising due to fire, burglary etc. which are beyond our control or similar incidences.
• We would not take any responsibility for valuables/article/cash, etc. inadvertently kept in the articles which is mutilated or unrecoverable after processing.
• Tariff for designer wear, high-end fabric based clothes or complex article pieces would be decided on a case-to-case basis. This pricing would be communicated to the customer directly at the time of pick up once the article has been examined by the experts present at the pick up.
• In case any piece of article or linen gets damaged during the processing for any reasons other than the ones outlined above, the compensation for the customer would be limited to 10 times the value of the charges specified to the customer for the processing or INR 3000, whichever is lower.
• All disputes are subject to the jurisdiction of courts in Uttarakhand only.
• Digi21 Services reserves the rights to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.